RBM - Rockhampton Business Machines - www.rockbusmac.com.au

ABN: 69 009 981 711 | Charlton Green Pty. Ltd., trading as
Rockhampton Business Machines

Rockhampton Business Machines was established in 1969 and has been selling and servicing office equipment for 36 years.

Company Directors are involved in the day to day running of the Sales, Administration and Service Departments with a Managing Director being with the Company for 30 years.

With a staff of two sales consultants in the field and backed up by the Director/Manager, we cover the sales training and installation of CANON and TOSHIBA photocopiers and facsimile machines.

We also supply and service laser printers, cash registers, electronic scales, calculators, filing cabinets and shredders. We have a staff of six in this area including administration.

The Service Division is the largest in Central Queensland. The Service Manager together with two (2) administration support staff manage the team of engineers who are cross-trained on all machined marketed by RBM and are continually doing service training on new and existing machines. We have two senior engineers who have been trained by Microsoft and Novel, and this allows our engineers to converse easily with our customers I.T. staff to obtain solutions much quicker.

Preventative Maintenance is our specialty and we carry an extensive range of spare parts and consumables. Technician vehicles are stocked with spare parts and consumables to ensure service calls can be completed without returning to the service centre. Rockhampton Business Machines hold a large inventory of parts and are in turn supported by our manufacturers who offer overnight delivery should the need arise. The Service Controllers have full control over all machines in the field with a fully computerised system looking after, in excess of 4,000 machines.

RBM guarantee an average response time of two hours for platinum customers. Our current average response time is actually less to a machine down situation. RBM strictly adhere to the manufacturers schedule of maintenance, replacing all consumable parts as per the manufacturers timetable. This ensure consistent high reliability, high copy quality and high customer satisfaction with our copiers consistently running from one scheduled maintenance to the next without problems. RBM expanded its service role in April, 2002, to cover the servicing of Gaming equipment for the Queensland TAB.

Due to our healthy growth rate over the years, we purchased land and built a new 600sq. mtr showroom, office complex, storage and workshop in Kent Street, where we have conducted business from for the past ten years.

We believe we are setting a standard for others to follow in our industry and we will endeavour to supply the best high quality equipment and offer the best high quality service we can. The fact that we have machines on all categories of the Queensland Purchasing Contract 652 for a number of years cements the fact of being committed to service and quality.

It is now company policy to encourage Sales and Service staff to undertake training in the I.T. area, over and above the training supplied by CANON and TOSHIBA Service and I.T. Consultants. The birth of RBM IT on the 1st July, 2001 has not only supported our existing Service Department but has been actively marketing computer hardware, software and IT support. The backbone of RBM's success has been service support, this will now flow on to RBM IT with response and service being second to none.

To ensure you gain the full benefits from your investment we provide full on site training. We will instruct staff in the normal operating procedures, as well as simple maintenance such as cleaning and toner replacement. This is the first step in ongoing "peace of mind".

Trusting we may be of service to you and we assure you of our prompt attention at all times.

DANNY NORTON - MANAGING DIRECTOR

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