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- Commitment - I will be committed to the
Vision, Mission, Goals, Rules, and success of Rockhampton Business
Machines. I will be committed to it's current and future team members
and strive to exceed customer requirements. I will always recommend
products and services of Rockhampton Business Machines prior to going
outside the company.
- Ownership - I accept that as an individual,
I am truly responsible for my actions and outcomes and own everything
that takes place in my work and my life.
- Integrity - I will always speak the truth.
What I promise is what I deliver. I will only ever make agreements
I am willing and intend to keep. I will communicate any potential
broken agreements at the first opportunity. And will clear up all
broken agreements immediately.
- Excellence - Good enough isn't. I will
always deliver products of exceptional quality that add value to all
involved for the long term. I will look for ways to do more with less
and stay on a path of constant and never ending improvement and innovation.
- Communication - I will always speak positively
of my team members, my customers and Rockhampton Business Machines
in both public and private. I will speak with good purpose using empowering
and positive conversation. I will never use or listen to profanity,
sarcasm or gossip. I will acknowledge what is being said as true for
the speaker at that moment. I will take responsibility for responses
to my communication. I will greet and farewell people using their
name. I will always apologise for any upsets first…and then look for
a solution. I will only ever discuss concerns in private with the
person involved.
- Success - I will focus my attention on
the successful outcome of whatever I am doing. I will have a willingness
to win and allow others to win...win/win. I will display pride, prosperity,
competence and personal confidence.
- Education - I will always be willing
to learn from my mistakes. I will always be striving to learn, grow
and master so I can help my fellow team members and customers learn,
grow and master too. I will act as an educator to allow my customers
to make their own intelligent decisions about their job remembering
that it is their job. I will impart practical, useable knowledge rather
than just theory.
- Team Work - I will be willing to do whatever
it takes to stay together and achieve team goals. I will focus on
cooperation and always come to a resolution, not a compromise. I will
be flexible in my work, able to change if what I am doing is not working.
I will ask for help when I need it and be compassionate to others
who ask me.
- Balance - I will have a balanced approach
to life remembering that my spiritual, social physical and family
aspects are just as important as my financial and intellectual.
- Fun - I view life as a journey to be
enjoyed and appreciated and will help to create an atmosphere of fun
and happiness so all around I enjoy it as well.
- Systems - I will always look to the system
for a solution. If a problem arises I will look for a system correction
before I look for a people correction. I will look for a system solution
in my innovation rather than a people solution. I will follow the
system exactly until a new system is introduced. I will suggest system
improvements at my first opportunity.
- Consistency - I will be consistent in
my actions so that my customers can feel comfortable in dealing with
me at all times.
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